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  • How is shipping calculated?
    Shipping rates are based on all purchased products’ weight and the region or country they are sent to. Note: Some countries are not eligible because of their legal or shipping carrier restrictions. Also, some countries include customs fees, paid for at the customer’s expense.
  • How long does shipping take?
    Approximately 5-14 business days within the US and Canada. Europe and other countries will take longer and are subject to customs/inspections. Timeframes do not include the time it takes to create the products.
  • What happens if I haven’t received my product?
    If you have waited the 14 business days after production and still haven’t received your order, please email with your name, order number, and products ordered so we can track it down.
  • What is your return process?
    Products are made on-demand and custom to your size, color selections, and specifications. Return requests must be made within 30 days of placing your order. After 30 days past purchase, your product(s) are not eligible for a refund. All returns must meet these requirements: In the same new condition that you received it, and In all its original packaging, and Unaltered, unwashed, and unworn; and Apparel cannot be returned smelling like smoke and/or having animal fur on it. Please contact us before returning to determine if your products are eligible to be returned for a refund of the cost of the products only. Shipping costs to/from will not be refunded.
  • Can I change my order?
    Since apparel goes into production immediately custom to your order specifications, it cannot be canceled or changed once produced. We cannot process exchanges for different products. We recommend submitting a return for a refund, then placing a new order for the right product. When your return is received, we'll inspect it and process the appropriate refund, if eligible. If you have any questions regarding your order, please email for support, and we will do our best to reply within 24 hours.
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